Steady & Agile

Adrian Miguel (00:09):

Hi, my name is Adrian Miguel, and I'm the director of the Participant Advice team at Schwab Retirement Plan Services. I've had the privilege of serving the retirement saving needs of 401k participants for 21 years.

There's a connection between financial health and mental health, and we're passionate about helping participants get the financial information they need and the peace of mind that they seek. Throughout the pandemic, we experienced record volumes of participants, reaching out to us for help. During these conversations, we focus on their 401k plan account and help provide education on planning and saving for their retirement, but we also expand beyond that by taking a holistic approach to participants' entire financial wellbeing.

You often hear of 401k participants referred to as accidental investors. We provide access to education and various tools and resources so that they can learn more about debt, emergency savings, health savings accounts, or HSAs, insurance, and much more. Our approach is simple, educate participants in a way that meets people where they are, in layman's terms they can understand, so that they can make more informed decisions and feel more confident about their financial futures. Our ultimate goal is to help address participants' worries and concerns about retirement and make sure they can take action towards reaching their financial goals.
 

Hello. My name is Loredana Morosanu and I'm a Director of Strategic Relationships at Schwab Retirement Plan Services. In 2003, I moved to the US from Romania. Since then, I've been using my skills to do work I love, helping people make a difference in their financial futures. First, I want to understand your business model, your priorities, and the kind of relationship you want to have with us. Learning how we can best work together to help participants is at the core of my role. Second, I'll work with you to help support the fiduciary functions of our shared client. At Schwab Retirement Plan Services, we provide access to a broad array of content and resources that may be relevant to plan sponsors with their fiduciary duties.

And last, but just as important, I'll keep you current in our company updates and our strategic initiatives. I believe a successful business relationship starts with strong communication. I'm always looking for feedback on how we can help better serve you. It's important for people to make informed decisions, so they can feel confident and prepare for what lies ahead. I look forward to learning more about your organization and working together to help your clients' participants with their financial futures.

Hello. My name is Rodney Shufford, and I'm a Relationship Manager at Schwab Retirement Plan Services. In my 22 years here, I've been serving our clients by helping consultants, plan sponsors, and participants work towards better outcomes.

I see each day as an opportunity to prove to consultants and plan sponsors that choosing us was the right decision. They have an enormous responsibility of successfully positioning participants for retirement.

Building trust with plan consultants starts with the little things, like being consistently sponsor and accurate with the information we relay. From there, trust progresses through various interactions, like working together to implement a plan design change that may help benefit participants or sharing insights about our platform and our capabilities, or simply keeping plan consultants apprised of information that helps better serve their sponsors.

Consultants are part of a highly competitive environment, and we have to evolve alongside to show we're a reliable resource. When consultants engage us, it's important they know we're a committed organization of professionals who try to look at every situation through our client's eyes. By doing right by participants, we all. And after all, isn't that the common goal?