Information Security. How we protect client accounts
Dennis Howard, Chief Information Officer for Charles Schwab, talking to the camera in a in a dark suit
Dennis: Hi, I'm Dennis Howard. Information security is a hot topic these days as we get more and more dependent on the internet.
Woman walking past Charles Schwab retail location
Dennis: And unfortunately, as criminals get more sophisticated, information security is a top priority for us and we protect client accounts in multiple ways.
Montage of Dennis talking to camera with quick cuts of Schwab cyber protection officials in high-security data center and close-up shots of computer screens and page navigation
Dennis: Of course, we try to keep the details of what we do to ourselves in order to make it more difficult for criminals to get a foothold. But what I can tell you is that our security program incorporates rigorous controls, tools and technologies that work together to protect data. For instance, we continuously monitor our systems and we work with government agencies, law enforcement, and other financial services firms to address potential threats. We use advanced encryption technology to secure communications on Schwab.com. We also use multi-layered protections to go beyond login name and password before we grant access to an account. Schwab.com uses extended validation certificates to help clients verify that they are on our authentic site and not a spoof site masquerading as Schwab.com. Behind the scenes, we use pattern analysis and other advanced analytical systems to detect suspicious account activity and prevent unauthorized access. If we suspect unauthorized activity, we ask additional security questions before permitting access to your account. We also limit the number of unsuccessful login attempts. Schwab's fraud teams regularly monitor activity looking for suspicious activity. This allows us to spot attempted intrusions and act on them quickly. But it's not just about online security. All the channels you use to access Schwab are protected. When you call us by phone, our representatives ask for several pieces of identifying information before you can conduct transactions.
Woman walking into a Schwab retail branch and visiting with a Schwab employee
Dennis: When you visit a branch, we ask you for a state-issued photo ID or a federal government-issued ID to verify your identity.
Dennis Howard talking to camera
Dennis: When sensitive transactions occur in your accounts, we provide you with an alert.
Close-up shot of Transfer of Funds Request page on Schwab.com
Dennis: Like when money is moved in or out of your account, or a purchase or sale of a security is made or when personal information is changed or updated.
Dennis Howard talking to camera
Dennis: But at the end of the day, we want to make sure you have peace of mind, so we provide the Schwab Security Guarantee . . .
Close-up shot of Security Guarantee page on Schwab.com
Dennis: . . . which simply states that Schwab will cover 100% of any losses in any of your Schwab accounts due to unauthorized activity. We believe security is a partnership between us and our clients. Thank you.